Privacy and personal data

Information gathering

We collect information when you browse the site, when you place an order and when you fill in one of the forms.

In addition, we automatically receive and record information from your computer and browser, such as :

• your IP address
• the type of hardware and browser used
• the page(s) you are consulting

Use of information

Any information we collect from you may be used for :

• Personalize your experience and meet your individual needs
• Provide personalized advertising content
• Improve our website
• Improving customer service and support needs
• Contact you by email
• Administer a competition, promotion or survey

Disclosure to third parties

We do not sell, trade or transfer your personally identifiable information to third parties. This does not include trusted third parties who assist us in operating our Web site, so long as those parties agree to keep this information confidential.

Non-private information, however, may be provided to other parties for marketing, advertising, or other uses.

Protection of information and personal data

Internet users may be asked to provide certain personal data by filling in the forms provided. This data must be entered in order for Francecom to process the Internet user’s request.

Francecom undertakes to comply with the provisions of French law no. 78-17 of January 6, 1978 on data processing, data files and individual liberties, as amended, and to take all necessary precautions to protect the security of personal information entrusted to us. No personal information will be communicated to third-party companies without the Internet user’s prior informed consent.

We implement a variety of security measures to safeguard the security of your personal information:

• SSL protocol
• Login/password access management
• Network monitoring software
• Multiple computer backups
• Firewall

We also protect your information offline. Only employees who need to perform a specific job (for example, billing or customer service) have access to personally identifiable information. The computers and servers used to store personally identifiable information are kept in a secure environment.

Information about cookies on our site

Detailed information on cookies and their management on the site is available here : Cookie policy (EU)